Return Policy for Khmisat LLC

Effective Date: 20/02/2023

Thank you for shopping at Khmisat LLC. We value your satisfaction and strive to provide high-quality products. In the event that you need to return a product, please review our return policy below, which complies with the guidelines set forth by Google Merchant and Walmart for both US and Canada.

1. Eligibility for Returns:
– Returns are accepted within 15 days from the date of purchase.
– The products must be in their original condition, undamaged, and unopened.

2. Return Process:
– To initiate a return, please contact our customer support team at [email protected] or call us at +13025331303. Provide your order details, including the product name, order number, and reason for return.
– Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
– The RMA number must be clearly marked on the outside of the return package.

3. Return Shipping:
– Customers are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part or a defective product.
– We recommend using a trackable shipping method to ensure the safe return of the product.
– Please note that we are not responsible for any items lost or damaged during the return shipping process.

4. Refund Process:
– Once the returned product is received and inspected, we will notify you of the status of your refund.
– If the return is approved, a refund will be issued to the original payment method used during the purchase.
– Please allow a reasonable processing time for the refund to be reflected in your account, typically 7-10 business days.

5. Exceptions:
– The following items are non-returnable:
– Perishable goods, such as food items or any product with an expiration date.
– Personal care products, including cosmetics, skincare, and intimate apparel.
– Gift cards and downloadable software products.

6. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact our customer support team immediately within 48 hours of delivery.
– We may request supporting evidence, such as photographs or videos, to assess the damage or defect.
– Upon verification, we will provide a replacement or initiate a refund, including the return shipping costs.

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Khmisat LLC is satisfactory.

Khmisat LLC
254 Chapman Rd, Ste 208 #10868
Newark, Delaware 19702
Email: [email protected]
Phone: +13025331303

Note: This return policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date return policy information.